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Mental Health & Medavie

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How we’re helping to improve the mental wellbeing of Canadians

At a time when there’s more awareness than ever of Canadians’ struggles with mental heath, bridges are being built to provide better, faster access to care.

To mark CMHA Mental Health Week from May 2-8, we’re sharing some of the innovative ways those bridges are being put in place to help improve the mental wellbeing of Canadians ― online, in person and on wheels.

Even before the pandemic, two in three Canadians with mental health concerns weren’t getting the expert help they needed because of barriers like lengthy wait times, geographic location and stigma. Mental health has always been a top priority for Medavie, and more so over the last few years.

Through comprehensive benefit packages, mobile integrated health, community paramedicine programs, home health services and more, we’re working to dismantle those barriers to care by bringing it to Canadians in their homes and in their communities.

To read the full article, visit Medavie.ca. 

Upcoming DEI Webinars for May

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Through our partnership with the Canadian Centre for Diversity and Inclusion (CCDI) to develop our Diversity, Equity and Inclusion (DEI) strategy, all Medavie employees have access to a variety of engaging webinars that cover DEI topics.

Below are the upcoming webinars that are available for May:

  • Keeping the conversation going: Anti-Asian racism in Canada
    May 10, 2022, 1:00 p.m. – 2:00 p.m. ET / 2:00 p.m. – 3:00 p.m. AT
    Anti-Asian racism can seem obscure to many people, or an after-thought in the scheme of other forms of racial discrimination. During Asian Heritage Month, join us for this interactive panel where Asian leaders gather to share insights on the progress of Canada’s readiness to denounce and address anti-Asian racism.
  •  A current portrait of Canada’s diverse LGBTQ2S+ communities
    May 19, 2022, 1:00 p.m. – 2:00 p.m. ET / 2:00 p.m. – 3:00 p.m. AT
    This webinar will dive into the diverse Canadian LGBTQ2S+ community. Focusing on demographic data, continued issues faced by the community including acceptance, mental health, income level, well-being and hate crimes. 

HOW TO REGISTER

To register for a webinar for free, follow these easy steps:

  • Click the link for the webinar that you would like to attend.
  • Fill out the required information.
  • Write in Medavie as the organization
  • Select Employee Partner
  • Done! Enjoy the webinar.

Medavie Employees Bring Health and Heart to Canada’s Communities

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National Volunteer Week, April 24-30

Ben Arppe and Kristi Rajala are Rehabilitation Consultants, based in our Toronto office, who bring our core values of caring and community-minded to life through their work and volunteerism. Ben provides life-changing, mentoring experiences as a Big Brother while Kristi leads a nationally recognized charity that rescues and rehabilitates abandoned and injured animals.

Natasha Dooks is a Provider Coordinator with the MSI Team in our Dartmouth office who helps grant wishes to children with critical illnesses, while Sherri Leger, an HR Business Partner in Moncton, helps feed local school children.

Shaun MacLaughlin, an Advanced Care Paramedic with the EHS Emergency Preparedness & Special Operations team in Nova Scotia, fills his ambulance with toys every December to gift to children in need. His western colleague Angela Sereda, Manager of Mobile Integrated Health at MHS West – Moose Jaw, provides support to people dealing with mental health illness and substance abuse disorders.

National Volunteer Week Tribute

In celebration of National Volunteer Week, April 24-30, we are recognizing our team of 7,200 professionals for bringing health and heart to the communities where they live and work.

Shaun and Angela exemplify Medavie’s proud and strong culture of caring. In 2021, both received their community’s highest honour for outstanding service. Shaun was named Volunteer of the Year by the town of Westville in Nova Scotia, while Angela received the Moose Jaw Citizen of the Year award.

Fire & Rescue

Shaun has been volunteering for so long that it’s almost become second nature for him. Despite his busy work schedule, MacLaughlin has not missed a volunteer shift in the 15 years he’s served as a medical first responder (MFR) with Westville Fire & Rescue, helping organize many community events, from Canada Day celebrations to fundraising BBQs.

Shaun MacLaughlin

“I enjoy being in the emergency services and we’re in an area where there’s no full-time fire departments around here, so the world revolves around volunteers.”  – Shaun MacLaughlin

A three-time finalist for the Kubota Community Hero, Angela is leader of the Tru-Unity Girls Leadership Group for girls to adapt to the pandemic and co-creator of her city’s community paramedicine program for people struggling with mental health and addiction issues.

Big Brothers, Big Sisters

Ben will “always cherish the memories” of his time as a kid with his Big Brother Steve. Today, he’s paying that special friendship forward by being a Big Brother himself.

“This wonderful charity works so hard to make sure that every boy and girl looking for a role model and someone to help expand their horizons is given a chance.” Ben Arppe

For the past four years, Ben has been that role model to little brother David. “I have seen the affect they have had in myself, my little brother and many others who I have volunteered with in the past,” says Ben. “They are an amazing part of any community and deserve our support!”

Good Will Good Karma

Will Finch, Good Will Good Karma

Kristi and her children Will and Jada are the driving force behind Good Will Good Karma, a non-profit focused on youth volunteerism and acts of kindness. Since its inception, they have raised $200,000 in supplies and donations for local animal rescues and led multiple rescue missions to remote communities in Manitoba and Ontario.

Kristi describes herself as “MOMager” to her kids who won the city of Missasagua’s COVID Hero Awards for their contributions to animal welfare. They‘ve also been recognized for their generosity on national television. “Every single day we are tending to at least one rescue emergency,” says Kristi. “It is so heart wrenching and yet rewarding in the same breath.”

Kristi was able to use a $500 donation she received through our Time Equals Money program to rescue Mater, a six-week-old pup with a “paw trauma.”

Time Equals Money

Time Equals Money is one of two community giving programs that support the causes that are closest to employees’ hearts with funding from Medavie Blue Cross. When an employee volunteers at least 50 hours in one calendar year, we make a $500 donation to their chosen charity.

“We are long past volunteering at this stage – we can’t count the hours we put in. But we can count the blessings – and that is the greatest reward ever!” – Kristi Rajala

Through a second program, Team Matching, Medavie Blue Cross matches funds raised by up to $3,000 per team when two or more employees participate in a health or wellness-related event. Among the recipients is the Children’s Wish Foundation of Canada.

The non-profit is “very near and dear” to Natasha as when she was younger, it granted the wish of a best friend who later died at the age of 13.

Medavie WishMakers

Natasha honours her friend’s memory as team captain of the Medavie WishMakers, which helped raised over $75,000 in the past five years for the Foundation’s Nova Scotia Chapter.

“Wishes are powerful and I want to be a hero to these amazing kids!” – Natasha Dooks

This past March, Natasha was a member of the “puppy train” that helped get “wish puppy” Amber to her “wish child” Jonathan in Cleveland, Nova Scotia. She described it as a truly magical experience that helped solidify why she is so passionate about this organization.

As a member of the Canadian Association of Blue Cross Plans, Medavie also supports the Wish Foundation by providing comprehensive travel insurance coverage to children and their families when a travel wish is granted.

Blessings in a Backpack

When Sherri Leger heard about the charitable work Isthmus does, it brought tears to her eyes. She has been supporting the charity ever since. Isthmus is the only national non-profit to provide food on the weekends for Canadian children who might otherwise go hungry. In Moncton alone, over 600 school-aged children receive food to eat on weekends thanks to volunteers who create bags of food, fondly known as “blessings in a backpack”, and deliver them to the schools.

“While many school-aged children depend on school lunch/breakfast programs, what happens on the weekends? Hunger doesn’t take weekends off.” – Sherri Leger

The unmarked bags are discreetly placed into the child’s backpacks each Friday morning to take home for the weekend. A single donation of only $120 will feed one student on the weekends for one full school year.

Learn More

Learn more about how the team at Medavie delivers on our mission to improve the wellbeing of Canadians by giving back to the communities we serve and investing for social impact through our employee-led programs, our Health Foundation and our Building Healthy Communities fund.

Shining the spotlight on our frontline employees

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Each year in April and May, Medavie takes the time to recognize the invaluable contributions of our frontline employees during National Public Safety Telecommunications Week (April 10-16), National Nursing Week (May 9-15) and Paramedic Services Week (May 23-29). It’s an opportunity for us to thank everyone in each of these professions for the high level of care they provide to their patients and communities, and give others the opportunity to do the same.

We’ll be celebrating these weeks over the next couple months online and through social media, starting with a post on Medavie.ca that recognizes the role of our telecommunications staff. We hope you’ll take the time to read and share our messages of thanks to all our telecommunicators, nurses and paramedics and help us recognize the important role they play in improving the wellbeing of Canadians.


MHS West’s ‘Paramedics: Emergency Response’ enters its sixth season

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No two days are ever the same for those on the frontlines of healthcare. That axiom became even more evident during the pandemic, with the extra pressures of keeping everyone safe. That’s the underlying focus of the latest season of Paramedics: Emergency Response, which recently launched its sixth season recently on Citytv.

The popular television show takes viewers on calls with paramedics in MHS West’s Saskatoon division. While filming during the pandemic had been challenging, it gave paramedics the chance to show their day-to-day reality during Covid, including candid interviews to discuss how they’ve been coping with the added stresses.

The new season debuted in late March on Citytv, airing nationally and online. You can learn more about the show and read interviews with the show’s director and Troy Davies, MHS West’s Director of Public Affairs, in an article that appears in the March 31st edition of the Saskatoon StarPhoenix.

Medavie receives Canada’s Most Admired Corporate Culture award

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“Medavie has heart. A whole lot of it. For more than 75 years, the Medavie team of over 7,200 professionals across nine provinces has been united by a mission to improve the wellbeing of Canadians. More than simply a poster on the wall, that mission represents the purpose of the organization.”

So begins full-page article in the Financial Post recognizing Medavie for our Culture of Caring. The article was published March 31, 2022, the same day our organization was formally named one of Canada’s Most Admired Corporate Cultures for excellence in culture and performance at a gala ceremony in Toronto.

During the awards presentation, a video was shown illustrating how caring ― one of our core values along with accountable, responsive innovative and community-minded ― drives our culture. It starts with our employees caring for themselves and each other so they can then care for Canadians and their communities.

The Most Admired Corporate award is a benchmark of success recognizes the “top organizations and CEOs that Canada has to offer.”

The Financial Post article features an interview with Medavie CEO Bernard Lord who explains how we kept employees connected, engaged and protected during the pandemic with increased mental health supports, the launch of a new wellbeing program, and regular communication and check-ins through webinars, town halls, pulse surveys and more.

The core principles that guided Medavie through the past two years, namely ensuring the mental and physical wellbeing of employees, while offering greater flexibility in where and when they work, is helping to share our organization’s workplace of the future.

Our goal is for people to choose to work with Medavie and want to stay because we offer a career with a meaningful purpose in an exemplary, flexible environment. This kind of relationship also brings a better outcome for the people we serve. Simply put, a better employee experience provides a better customer or patient experience.” – Bernard Lord

The Canada’s Most Admired program honours best-in-class Canadian organizations for having cultures that enhance performance and sustain a competitive advantage. Medavie’s achievement was announced last November, the same month our Canada’s Top 100 Employer and Canada’s Life and Health Insurer awards were added to our trophy case.

“This award confirms we are doing the right thing for our organization’s greatest assets — our people. More significantly, it makes us even more committed to build on our culture where everyone feels included, respected and comfortable being their true selves, and are inspired to achieve their full potential.” – Bernard Lord

The program was founded by Waterstone Human Capital, one of Canada’s fastest-growing cultural talent management and retained executive search firms specializing in recruiting for fit and cultural assessment.

“At Waterstone we believe corporate culture drives performance and that it’s your organization’s greatest asset,” says Marty Parker, President and Chief Executive Officer of Waterstone Human Capital and Chair of the Canada’s Most Admired™ program. “Each of the 2021 award recipients puts culture at the centre of everything they do and demonstrates a commitment to culture as competitive advantage. They set an excellent example of how crafting and sustaining a high-performance culture can drive incredible growth and performance.”

Medavie is listed as an award winner in a full-page advertisement in the Financial Post and in a press release issued by Waterstone. The award will be formally presented at a spring gala in March 2022.

Medavie Blue Cross is in the Hall of Fame of Most Admired Cultures, having won the award consecutively in previous years.

More information about the awards program and the full list of winners can be found below.

READ THE FULL LIST

Learn How You can be More Inclusive in the Workplace

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International Transgender Day of Visibility is recognized on March 31 each year. The day is dedicated to celebrating transgender people and raising awareness of the discrimination they face.

At Medavie, our mission is to improve the wellbeing of Canadians. To achieve this, we need to foster a culture of diversity, equity, and inclusion where we live our values every day in the way we treat each other, our members, clients, patients, and the communities we serve.

With Transgender Day of Visibility on March 31, we want to share a few resources on Diversity Equity and Inclusion (DEI) that can help you become more inclusive in the workplace.

Explore the Canadian Centre of Diversity and Inclusion’s (CCDI) knowledge repository that all Medavie employees have access to.

It has various materials on DEI related topics, including articles such as:

Click here to login. If it’s your first time accessing, use your email to register.

Consider putting your pronouns in your email signature

If you are comfortable with sharing your pronouns, proactively adding them to your email signature can normalize the practice and make our workplace more inclusive for everyone. It’s a simple way to make it clear how you want to be referred to, while also signaling to others that you respect their gender identity and pronouns.

Did you know? 
You can reach out to our confidential email with any questions or feedback on Diversity, Equity and Inclusion at Medavie – DEI@medavie.ca

Profile #4: Anick Oriol, Disability Case Consultant at Medavie Blue Cross

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Meet Anick Oriol, Disability Case Consultant at Medavie Blue Cross. She is sharing her story here as part of our month-long International Women’s Day tribute to those who inspire us at Medavie. 

Describe your role at Medavie?
As a Disability Case Consultant, my role is to assess claimant disability claims by reviewing the medical information provided. My main goal is helping people have a healthy and successful return to work. To help me do that, Medavie provides me a wide set of tools to provide the financial support and the required treatment services to our claimants.

What is the most gratifying part of your role?
Nothing beats a heartfelt thank you from a claimant who you helped get back on their feet.

Who is the female role model that inspires your achievements?
Definitely my mother. She came to Canada at the age of 19. She worked hard, got an education, and rose through the ranks to eventually reach a manager level. She always told me that I can do whatever I put my mind to.

What qualities does it take to succeed?
Determination. A strong sense of self-confidence and discipline. People often think they need motivation but it’s truly discipline that gets you to do the things you don’t always feel motivated to do. 

What career advice would you give to younger women?
Apply for that job! Don’t let other people’s opinion of your abilities taint your drive to reach your goals. If you don’t get the position, chances are, you left a great impression. If it’s not a win, it’s a lesson. Never give up.

How do you achieve a work-life balance?  
I always make sure to dedicate a certain block of time for a pleasant activity sometime during the week. If it’s already planned for, it’s harder to give yourself excuses not to take the time. 

The global theme of IWD 2022 is “Break the Bias.” Have you encountered bias in your career?
I have unfortunately encountered bias in my career before I was at Medavie. The client did not wish to speak with a woman. Fortunately, a manager at the time explained that nobody else had the qualifications and that he would have to deal with me or find another location that could assess his request.

Tell us one fun fact about you?
I can’t listen to good music when I work, because I always end up having to get up and dance. 

Profile #3: Melanie Yeung, Director of Digital Product for Medavie

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Meet Melanie Yeung, Director of Digital Product for Medavie. She is sharing her story as part of our month-long International Women’s Day tribute to those who inspire us at Medavie. 

Describe your role at Medavie?
As part of the new Digital Direct line of business, I will be leading the creation of new digital health solutions to diversify and expand Medavie’s pan-Canadian presence. Through an evidence-based and human-centered design approach, I will be exploring multiple concepts, evaluating the competitive landscape to determine unique value propositions, and implementing a digital health strategy through partnerships with the goal of improving the health and wellness of Canadians.  

What is the most gratifying part of your role?
I am passionate about digital health innovations and the application of technologies for the purpose of promoting better healthcare and quality of life. The most gratifying part of my role is to work with end users and to see the value of the products and services that I can bring to their health care experience. As people embrace digital health as part of their journey, there is a greater need and demand for innovative solutions which makes it highly rewarding to develop strategies that are useful and effective.

As a woman, what are your proudest achievements?
As a woman, I am proud to be an engineer and a mother. Being able to simultaneously grow my career and family has truly been an achievement; one moment, I could be recognized as a leader in medical device interoperability standards by the technical community and in the very next moment as “mom” by my children. Two very different hats that I am proud to wear. 

Who are the role models that inspired your achievement?
I’ve looked up to many female leaders that have pushed the boundaries in their own way. My mother and grandmother have been inspiration for the love and care of my family. I strive to continue their expression of love through cooking and baking. I was fortunate to have worked with a female leader that always exuded confidence in her approach, strong in her delivery and demonstrated respect to everyone around her. I inspire to have a similar style.

What qualities does it take to succeed? 
To learn and constantly listen to others with an open mind. There is never an end to learning; learning from interactions with different people that come from different experiences and knowledge, learning through exploration and investigation, learning from my successes and especially my failures. Taking those learnings and applying them to the next challenge.

What career advice would you give to younger women?
Always be authentic by being yourself, knowing your limits and then pushing those limits by setting goals, challenging yourself to take it a step further and not to be afraid of pursuing new opportunities. 

At Medavie, our mission is to improve the wellbeing of Canadians. How do you improve your wellbeing?
Connecting with family and friends whenever possible. The community around me keeps me grounded and I can always find support from them. 

What’s one piece of advice you would give to improve wellbeing under the four pillars of wellbeing?

  • Physical: Be more active, find opportunities to get up and move. 
  • Mental: Take a few minutes each day for yourself. In the morning, I take a few deep breaths before I begin my day, and at the end of the day before I go to bed. 
  • Social: Reach out to friends.
  • Financial: Establish pre-authorized transfers and review these periodically. This has been key to help organize my personal finances.

How do you achieve a work-life balance? 
My work hours are shifted to achieve work-life balance. After school before dinner time is one of the busiest times in our house and being present and available to my family has been extremely important.  After the kids are in bed and there are less distractions, I find myself motivated to pick up and focus on work again before the next day. 

How has the pandemic impacted this?
The pandemic has eliminated my commute to the office, which resulted in finding creative ways to step away from the home office for environment change. My family has been conscious and deliberate to leave the house in the evenings and to enjoy a family walk around the neighbourhood. 

The global theme of IWD 2022 is “Break the Bias.” Have you encountered bias in your career?
I have been very fortunate to not have encountered many biases in my career. Colleagues, who have often been older men, have respected me as their manager regardless of my age, gender, or race. In the technology and engineering field, there are still unfortunately countless instances where I would be the only female in the room and although biases were never from others, there has been moments that I was self-conscious leading to my own re-evaluation of my clothing choice, my makeup application, and even the tone of my voice. 

What are the most important steps we can take, individually and collectively, to make a positive difference for women?
Creating a culture and environment for all members of the team to feel safe about having open, honest, and respectful dialogue about gender biases. Acknowledging and admitting that there is a certain amount of fear in speaking up; but if there is no communication, the biases will continue to be hidden and ignored.  Another opportunity is to be an active ally to female peers and colleagues by publicly celebrating and support the accomplishments. These are steps that we can take to make a positive difference for everyone. 

Tell us one fun fact about you?
I started bread making at the beginning of the pandemic and at least once a week, I bake a sourdough bread / focaccia / cakes / loaves / cookies to keep my sourdough starter (and family) happy. I’m thinking of starting a small bakery business on the side and always looking for taste testers to validate recipes. 

International Women’s Day – here are some ways to educate and celebrate


Update your email signature

 We created a customized email signature template in honour of International Women’s Day.

There are two options: Copy/paste or insert as an attachment.

Copy/Paste:

  • Right-click on the banner and select Copy
  • In Outlook, click on New Message, then choose Signature
  • Select your current signature, then put your cursor at the bottom below all the current text
  • Right-click and select Paste
  • Click Ok to save your email signature

Insert as an attachment:

  • Save the banner in your files where it is easy to find
  • In Outlook, click on New Message, then choose Signature
  • Select your current signature, then put your mouse at the bottom below all the current text
  • Select the Browse button under the Edit Signature section. It should look like this:
  • Go to where you saved the banner in your files, select the file and click Insert
  • Click Ok to save your email signature
Bilingual banner (English first)
Bilingual banner (French first)

Share on Social

We’ll share more details about our initiatives on our social channels throughout the month. Visit our pages on FacebookLinkedInand Twitter. Please like and share!

Profile #2: Nathalie Boudreau, Manager of Finance at Medavie Blue Cross

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Meet Nathalie Boudreau, Manager of Finance at Medavie Blue Cross. She is sharing her story here as part of our month-long International Women’s Day tribute to those who inspire us at Medavie.

Describe your role at Medavie?

My role at Medavie involves leading an amazing group of people that provides core financial services. These range from processing pay for employees to paying vendors and external brokers, as well as treasury functions, in addition to financial analysis and reporting to different parts of the organization. In the end, our role in Finance is to make sure that we have the information we need as an organization to make the right business decision.

What is the most gratifying part of your role?
A number of years ago answering this would likely have been more around the technical work relating to finance, working with numbers essentially. As I’ve gained experience, I now find it’s really the coaching part of my role that’s the most gratifying. Being able to understand people’s strengths and ensure their role aligns with those strengths. Seeing team members find how they add value to their role, their team and within Medavie ― that’s what really energises me!

As a woman, what is your proudest achievement?
Obtaining my accounting designation was a huge professional achievement for me.  Up to that point, studying had always been my strength but this was so much more difficult. Having to balance work and studies, on top of having always studied in French up to that point, added to the challenge. And the exams were like nothing I had ever done before. The feeling when I opened that envelope that said I passed is something I will never forget.

Who are the role models that inspired you?
I’ve drawn inspiration from many women for different reasons but those I draw the most inspiration from are strong women that break barriers in the sport and fitness world.  There is still so much inequity in the sports world, so I love to see these women be successful and be a part of changing the gender bias.  

Currently I really love and get inspired by Jessie Graff (martial artist) and Elise Joan (fitness and wellness expert). Their commitment, perseverance and confidence make me want to do and be more in my own way.   

What qualities does it take to succeed?

  • Don’t be afraid to try new things
  • Find what you love
  • Take feedback as it comes to you in all its forms (from leader, peers, members of your team, etc.)
  • Accepting that you will make mistakes, but that you can always learn from them
  • Most of all be confident in yourself and what you can achieve

What’s one piece of advice you would give to improve wellbeing under the four pillars of wellbeing (physical, mental, social and financial)?
All of these pillars are so interconnected, and they are very individual as well. My advice would be to find what makes you happy and make sure to take the time to incorporate that into your life. I know for me this starts with exercise ― but even that can look different for everyone.  Don’t be afraid to try things and see what resonates with you!

How do you achieve a work-life balance?  
Making sure that your time off the screen is quality time. Spending time outdoors is key for me as well as exercising. It just helps to re-energize me and I’m better at my job when I’m in the right state of mind.  

How has the pandemic impacted this?
The pandemic, for me, required a more conscious focus on boundaries. It’s so easy at home to start work earlier, work part way through lunch, work late or weekends. Sometimes this is necessary, but you do need to know yourself well enough to know when it’s time to take a break.   

What are the most important steps we can take, individually and collectively, to make a positive difference for women? 
Avoid using double standards. When you find yourself thinking, speaking or acting in an especially unfavourable or harsh manner toward someone or something, ask yourself to justify your reasoning. The more conscious of our thoughts and actions we become, the better equipped we are collectively at breaking gender bias.  

Tell us one fun fact about you?
I absolutely love gardening — there’s something about being outdoors, enjoying the sun and digging in dirt that that just resonates with me. I just get fully absorbed and completely lose track of time. 

What career advice would you give to younger women?
Don’t be afraid to try things that are out of your comfort zone, that’s where you can really learn and grow.


International Women’s Day – here are some ways to educate and celebrate

Update your email signature

 We created a customized email signature template in honour of International Women’s Day.

There are two options: Copy/paste or insert as an attachment.

Copy/Paste:

  • Right-click on the banner and select Copy
  • In Outlook, click on New Message, then choose Signature
  • Select your current signature, then put your cursor at the bottom below all the current text
  • Right-click and select Paste
  • Click Ok to save your email signature

Insert as an attachment:

  • Save the banner in your files where it is easy to find
  • In Outlook, click on New Message, then choose Signature
  • Select your current signature, then put your mouse at the bottom below all the current text
  • Select the Browse button under the Edit Signature section. It should look like this:
  • Go to where you saved the banner in your files, select the file and click Insert
  • Click Ok to save your email signature
Bilingual banner (English first)
Bilingual banner (French first)

Share on Social

We’ll share more details about our initiatives on our social channels throughout the month. Visit our pages on Facebook, LinkedInand Twitter. Please like and share!