Medavie Health Services Messenger

Our belief is in a better life for the communities we serve.

Leadership transition at Medavie EMS Elgin


As we prepare for the year ahead, I would like to share with you that Malcolm (Mac) Gilpin, our General Manager/ Chief of Paramedic Services for Medavie EMS Elgin Ontario (MEMSEO) will transition from his current role and soon focus on a new opportunity as a consultant to our Medavie Health Services family of Operating Companies. This transition will occur over the next few months.

Mac, who has overseen the service in Elgin County since 2014, brought with him 40+ years’ experience to the role. As a staple of the surrounding community, Mac was formerly the owner of the Forest, Watford, Glencoe, Bothwell, Petrolia, Thedord Ambulance Services from 1974-2000 and VP & Owner of Thames EMS Inc. (Middlesex-London, 2000-2012 & Elgin-St. Thomas, 2004-2014). He has been instrumental in advancing MEMSEO’s strategic goals, while building staff capabilities, supporting labour relations and finding ways to improve service levels for Elgin County and surrounding areas. He has built strong relationships with Elgin County’s Chief Administration Officer and other key local stakeholders – positioning MEMSEO as partner in care. Under Mac’s leadership, MEMSEO has grown into a team of over 100 paramedics and management staff.

With all his experience and knowledge relating to ambulance operations, Medavie Health Services is fortunate to have Mac stay on in this new capacity, supporting us in our continued efforts to ensure we can bring health care to people, when and where they need it.  

With the ongoing challenges brought on by the COVID-19 pandemic, we recognize that all of our employees have played a key role in keeping our patients and community safe. As we recruit Mac’s replacement, we will work closely with him and the rest of the MEMSEO Management team to ensure operations continue without interruption and to assess the operational needs of the service. Our goal is to ensure our employees can continue to deliver high-quality care, while understanding the local challenges being experienced and how we can implement additional measures to address them, together.

In the meantime, I want to take the opportunity to thank Mac for his ongoing commitment to fostering a strong team and for bringing the service to where it is today. As a health solutions partner, people are our biggest drivers of our success and Mac is certainly no exception. We look forward to continuing to work with all of our employees to further support our service commitment in Elgin County, while delivering community paramedicine and other mobile integrated health solutions.

Matthew Crossman
VP, Operations
Medavie Health Services

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